FAQ

faq

frequently asked questions

  • 1. Do I need an NDIS plan to access your services?

    Yes, you’ll need an approved NDIS plan to access our services. We support self-managed, plan-managed, and NDIA-managed participants. If you don’t have a plan yet, we’re happy to guide you through the process.

  • 2. How do I start services with Help In Support?

    It’s simple! Just contact us via phone, email, or our website form. We’ll arrange a time to discuss your needs and work with you to create a support plan tailored to your goals.

  • 3. What types of services do you offer?

    We offer a wide range of NDIS-registered services, including personal care, domestic assistance, community access, skill-building, transport, and more. Visit our Services section to learn more.

  • 4. Can I change my support plan after starting?

    Yes, absolutely. Your needs may change over time, and we’re here to adapt with you. Just let us know, and we’ll review your plan together to make the necessary adjustments.

  • 5. Will I have the same support worker every time?

    Where possible, yes. We believe consistency builds trust, so we aim to match you with support workers who suit your personality and goals — and keep that match long-term.

  • 6. Are your staff trained and NDIS-compliant?

    Yes. All our support workers are trained, experienced, and meet all NDIS compliance requirements. They’re also friendly, respectful, and committed to supporting you with dignity and care.